When you place an order with Ivy Ellen you will always receive a PDF proof of your stationery before we go to print. If you have custom text please email this over to firstname.lastname@example.org. You will receive your PDF proof within 1 - 3 working days depending on the items ordered and the amount of typesetting required. You can then check over your order and make any amendments required. Once you confirm you are happy with your proofs we will start production and your order will be dispatched within 3 weeks of proof confirmation.
We despatch all orders using Royal Mail on a next day service in the UK (48 hours for Scottish Highlands and Isles). For overseas shipments delivery times can vary, but are usually around 3 - 5 working days from dispatch. Once your parcel is dispatched you will receive an email from Royal Mail with your tracking number.
We offer an express service which guarantees dispatch within 6 working days of proof confirmation. This service is available for £50 and can be selected during the checkout process.
We despatch all samples within 5 working days. Samples are dispatched by 1st class post.
We despatch all components from the DIY Store within 5 working days. DIY components are dispatched by 1st class post.