The Ivy Ellen Guarantee
If you're not happy, we're not happy.
We want you to be 100% satisfied with your wedding stationery, and if you're not we will do everything we can to fix the situation for you.
We're confident that you will be happy with the quality of your stationery, however if your wedding stationery order arrives damaged, or with a substandard quality of printing or materials, we will reprint or refund the items you are not happy with. This is subject to the full return of the stationery (at Ivy Ellen's cost) within 10 days, and our inspection of the item(s) to confirm the issue.
Try Before You Buy
In order to ensure the colours match your scheme and the materials are to your satisfaction we strongly recommend ordering a sample of your wedding invitations before placing your full order. Samples of all of our wedding invitations are available in any colour and cost £2.50 each, however we will send you a coupon code to claim back the cost of your samples (up to a maximum £10).
If you place an order without previously ordering a sample then we cannot offer a refund on the grounds of colour or product quality apart from at the sole discretion of the Managing Director.